If I were a violent person...and didn't care about killing people or going to jail...
I spoke to two emotionally numb warehouse employees of Houston Bel Furniture on Monday. (I can understand that you have to keep a distance when you're in customer care. You can't fall all over and give away the farm but I do expect to be treated as a human being, have people take responsibilty for their mistakes, say I'm sorry and compensate. NOTE: I DID NOT say OVER-compensate....but enough has to be friggin' enough sometimes. I not only want their farm but their horses, chickens and cows too.) The pick-up guy said Claudia, the Warehouse Manager, would not be in until 1:00 p.m. but that he would personally hand deliver a written message to her when she got in. Being a fair, I think fair, person, I wanted to give her a little bit of time to settle in, thus the 2:00 p.m. allowance I gave her to call me back...When 2:00 p.m. came and went, I proceeded to call incessently. Of course, no one answered at any extension. The only person who picks up is the delivery guy and he doesn't want to give me his name. Oh WELL, what can I do? Anyhow, so I'm calling between the hours of 2:00 p.m.-5:18 p.m. and only get a slew of voicemails. Dont' get me wrong, I leave some but they just don't return calls. I still hadn't gotten phone calls from when I left last week.... Finally the warehouse dude picks up at 5:18 p.m. and I can't help but get a little nasty. He told me that Claudia actually didn't come in at all. I told him I wanted to talk to some supervisor NOW. He patched me through to Julie, the customer service manager that I had left 3 voicemails for. She tells me, I can have that delivered to your house on Wednesday. They will give you a 4 hr window. I told her that they had wasted enoguh of my time and enough of my employer's time and that I needed a smaller window and an evening delivery. She said ok. I then corrected the telephone numbers they had on file for us, AGAIN.
Carl called me on his lunch break and told me that he had a voice message from the delivery guy that told him he would be at our house between noon and 4:00 p.m. If we were not there, they would not drop off the furniture and we would need to reschedule. ARE YOU KIDDING ME?!?! I have told them to change the phone numbers to the umptieth time and the time that they call, the have the audacity to tell me, they won't deliver my furniture because it's our fault we didn't answer the phone number they weren't supposed to CALL!? OMG.
So the phone dialing continues as I try to get a hold of, aybe, a more intelligent moron... Again with the voicemails. I get a hold of the pick-up guy. He's probably sick of hearing me but i can't help it. I'm in tears at this point. He goes to find Julie. Julie promises to call the delivery guy and see if he can call me with a 30 minute window. As I have stated, they had the wrong telephone number in the system. So when she asks to look it up in the system by the phone number, she can't find it under the right number, the wrong number OR my number. I don't have any comments on that. I have yet to hear back from this "amazing" individual....
OH YEAH. Carl also told me while he was on his lunch break that when he went into work today, he found that someone had stolen his tool box and all of his tools. (Estimated 4 years collected value at about $12,000.)
Is this day over yet?
Finding My People
3 weeks ago